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Who we are

 Our website address is: https://hen10.com

Comments

 When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

 If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

 If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

 Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website

 

Terms of use

The use of the website is personal, for the user's use only and is not transferable, the user is prohibited from allowing and / or allowing any use of the information appearing on the website, including the content and graphic materials, images, to third parties, without the written consent of the website owners. The user browsing the site hereby constitutes a general agreement that the information appearing on the site will not be used for any commercial purposes and will not be stored on other sites on the Internet, on home computers or in any other tool or storage equipment. The user undertakes not to collect email addresses, information, credit information, photos or any other data from the site in any way. A third party who wishes to publish any content that appears on this site, will contact the site owners in writing and ask for their consent. It is strictly forbidden for any user to change and / or edit and / or add or update information on the site itself.

Each user of the site who provided his email address, hereby gives his consent to receive direct mail from the site, including newsletters, text messages, emails, promotions, etc. The user reserves the right to request removal of his details from the site and the company undertakes to do so in accordance with law and as soon as possible. A user who violates the provisions of the regulations, hereby undertakes to compensate and / or indemnify the site and / or its operators for any expense and / or damage and / or loss of pocket that will be caused to it due to a violation of the provisions of these regulations and / or injury. And / or causing any damage to the site, the user agrees to compensation without proof of damage for the benefit of the site and / or its operators, which will be the maximum amount as stated in the Commercial Injustices Law and / or the Prohibition of Defamation Law and / or Copyright LawEvery user on the site The user agrees to compensation without proof of damage to the site and / or its operators, which will be the maximum amount as stated in the Commercial Injustices Law and / or the Prohibition of Defamation Law and / or the Copyright Law. The company reserves the right to take against a user who has improved these provisions by all means available to it by law and will also be entitled to transfer his details to any party necessary for the purpose of enforcing the law with the user.

Warranty and service

Without derogating from the above, if after the end of the sale it was discovered that the product was out of stock, the company may cancel the sale or offer an equivalent replacement product. If such a sale is canceled, the company will not be responsible and will not bear any direct, indirect, expense or special damage caused to the customer or a third party.

The company and / or anyone on its behalf will not be responsible or liable for any damage of any kind, direct, indirect, consequential or special, caused to the user and / or customer and / or customer and / or third party, as a result of use and / or ordering through the site – whatever the cause of action – including loss of income and / or deprivation of profit that will be caused for any reason.

The company does its best to ensure that the information displayed on the site is the most complete and accurate information but it is clarified that it may appear, in good faith, inaccuracies or errors for which the company will not bear any responsibility arising from or related to them.

The product images on the website are for illustration purposes only, and do not bind the company. It is clarified that there may be differences between the images displayed on the website, some or all of them, and the products actually sold, and the customer hereby waives any claim and / or demand and / or claim in this regard.

The company will not be responsible for the assembly and / or installation of products purchased on the site and this responsibility will apply to the customer and his account.

In any case, the company will not bear any responsibility that exceeds the value of the product purchased, as well as any damage that is not direct and / or consequential damage.

Subject to all laws, the company will not be liable for any damage of any kind, caused to the customer or anyone on his behalf, if any information entered by the customer during the order process is lost or reaches any party other than the company and / or used without permission.

In the event that factors and / or events beyond the Company's control will delay the delivery of the products and / or prevent the sale of the products, in whole or in part, and in any way, and / or the delivery of the products published on the site at set dates, and / or cause computer and / Or the telephone systems and / or any other communication factor in completing the purchase process, one or the other, in its various forms, and / or if due to hostilities and / or any other factor of other force majeure the process of purchasing the products will be avoided and / or harmed in any way , Including by way of delivery of the products, and / or if there are changes in the tax rates and / or levies that apply to the products between the date of publication of the product on the site and the delivery date planned according to the terms of purchase, the company may cancel the contract with customers, in whole or in part. / Or cease site activity.

The exclusive right is reserved to supply its various products through external suppliers, whenever it wishes, without the need to give any notice to the user and in its sole discretion.

The owners of the site will not take any financial responsibility, towards this or that user

The advertised value of the products appearing on the site is determined solely at the discretion of the company The user hereby declares that he is aware that the prices of the products change from time to time in accordance with the supply and demand existing in the market and the company reserves the option to change and update the prices of the products sold at any time.

The company reserves the option and right to discontinue using the site from time to time, initiating breaks and upgrading the site and its contents in accordance with its sole decision and has no obligation to inform before deciding to do so to users.

The user should read this policy before purchasing the product For a successful shopping experience

The company does not allow warranty for the product because its products come from an external supplier

The company, including its managers, employees and anyone on its behalf, will not be liable for any damage, direct or indirect, caused to the user and / or any third party for the use of the information and / or its contents and / or for cancellation and / or termination of services, including disruptions and / Or defects in the transfer of information whether caused intentionally by any third party or caused by any malfunction.

Return policy

The return policy includes a statement from the company in which the user will be able to return the product purchased for up to 14 business days. Pay attention to a product that has suffered any damage Will not be able to return to society In addition, the company hereby declares that its products come through an external supplier so that various problems and claims of the customers will be sent to it and the company will work with it. The user declares that any costs of delivery and returns to the supplier will be paid by him The user declares that he knew the obligation to read the regulations before purchasing the product

 Importent information

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.